780.579.2001

policies

For more details please contact management by phone, (780) 579-2001, or by email, info@heartlandhotel.ca.

Arrival and departure
  • Check-in from 3PM / check-out at 11AM
  • Minimum age to make a booking and check-in is 21
  • Our ability to accommodate requests for early check-ins or late check-outs depends on occupancy and staff capacity at the time of the request. The hotel does all it can to accommodate guests’ needs. 
Late check-out
  • To check-out later than 11AM, approval from management must be obtained at least 12 hours prior to the scheduled check-out time.
  • An unapproved late check-out is subject to the following:
    (Charges are applied to the account and payable upon check-out.)

    • A surcharge of $10.00 per hour after 11AM
    • After 2PM, a charge equivalent to the full daily rate of the room
  • Guests visiting the Lamont Health Care Centre are eligible for free late check-outs.
Credit Card
  • At check-in, guests must provide valid government-issued photo ID as well as a valid credit card.
  • The hotel does not accept debit cards or cash for incidentals.
Rates and booking
  • Rates are based on double occupancy; a $10.00 charge applies to each additional guest thereafter.
  • A valid credit card (Visa, Mastercard, or American Express) is required to secure a booking.
  • Minimum age to make a booking and check-in is 21
  • All room rates are quoted in Canadian dollars (CAD).
  • The hotel does not guarantee a specific currency exchange rates.
  • Group bookings with multiple rooms may be made. To make arrangements, and to ensure that rooms are located close to one another, please notify management when making a booking.
Damage deposit
  • A $100.00 damage deposit is requisite at time of check in, and is payable by credit card unless otherwise approved by management.
  • The credit card is authorized for the full amount of the stay plus the damage deposit.
  • Authorizations are released within three (3) business days of departure.
Cancellation
  • A 24-hour-notice cancellation policy is in effect; a cancellation must be made 24 hours prior to the day of arrival.
  • Failure to provide a 24-hour notice of cancellation results in the forfeiture of one (1) night’s rate (plus taxes) on the credit card provided at the time of the booking.
  • Please record the cancellation number provided.
Room occupancy
  • The Hotel fire code permits a maximum of four (4) guest per room.
  • Please note:
    • Two (2) queen bedrooms accommodate four (4) guests, including children.
    • One (1) king bedrooms and one (1) queen bedrooms accommodate two (2) guests, including children.
  • Extra cots, cribs, high chairs, and booster seats are available.
Children
  • Children under the age of 18, to the maximum of three (3) per room, may stay at no extra charge when accompanied by an adult or guardian, depending on the type of room.
Smoking
  • All guest rooms are 100% smoke free.
  • Smoking is only permitted in the designated smoking area. Guests who fail to comply will be charged a cleansing fee.
Good Night’s Rest Policy
  • The hotel enforces a Good Night’s Rest Policy to ensure the comfort and enjoyment of all guests.
  • Guests are asked to be quiet after 10PM.
  • No visitors after 11PM.
  • All guests and visitors must be registered at check-in.
  • Guests responsible for a disturbance or excessive noise will be warned and/or asked to leave the hotel and will not be given a refund.

location

5702 – 47 Avenue
Lamont, Alberta, Canada
T0B 2R0

contact

PHONE  780.579.2001
FAX        780.579.2009
EMAIL   info@heartlandhotel.ca

Rain
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